Frequently Asked Questions
GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email so you can check its status.
Can I change my order?
We can only modify orders that have not yet been processed for shipment. Once your order status is "preparing for shipment," "shipping," or "delivered," we will not be able to accept any modifications.
PAYMENT
What payment methods do you accept?
We accept the following two main payment methods:
● PayPal
mexpilo.com primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, and Discover.
● Secure credit card payment
We also accept Visa, Mastercard, American Express, and Discover credit card payments.
What currency will I be charged in?
All our transactions are processed in USD. If your credit or debit card uses a different currency, your bank will apply the exchange rate corresponding to the currency you selected, depending on the website you are visiting.
Do you offer the option to pay in 3 or 4 installments?
We accept payments in 3 installments.
SHIPPING
Where do you ship to?
We ship worldwide, including Asia, North and Central America, Europe, and Oceania, offering payment options via PayPal and credit card.
How long does it take for my order to ship?
Once you place your order, it usually takes between 3 and 7 days to process.
Shipping time depends on the delivery method you choose.
How can I track my package?
Once you have placed your order, we will send you a confirmation email so you can check its status.
What if I'm not home?
If you are not home, a new delivery will be attempted the following day, or the courier will contact you to schedule a new delivery date, depending on the country and the delivery method you selected.
You may also need to go to your local post office to collect your package if it cannot be delivered.
RETURNS
Do you accept returns?
We accept returns under the following conditions:
- The item must have been purchased from our online store.
- The item must not have been used in any way.
The return or exchange request must be made within 14 days of delivery.
To request a return, please contact our customer service team.
Can I exchange an item?
We accept exchanges, and these are subject to the same conditions as returns.
To request an exchange, please indicate that you wish to exchange your item for another when preparing your return with our customer service team.
Are returns free? To return an item, please contact customer service for the return address. Once you receive the address, securely place the item in its original packaging and include proof of purchase.
In some cases, return shipping is free. If you are returning an item and the reason for the return is not due to an error on the part of mexpilo.com, the cost of return shipping will be deducted from your refund.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, a refund, exchange, or credit will be issued within 14 days of the date our services process your return.
If you still have any questions or concerns, please contact us at our Support Center.