Returns and refunds policy

Thank you for your purchase. We hope you are happy with it. However, if for any reason you are not completely satisfied, you may return it. Please see our return policy below.

RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of the purchase date. The product must be in the same condition as when you received it and undamaged.

RETURN PROCESS
To return an item, please contact customer service for the return address. Once you have the address, please place the item securely in its original packaging and include proof of purchase.

In some cases, return shipping is free. If you are returning an item and the reason for the return is not due to a product defect, the cost of return shipping will be deducted from your refund.

REFUNDS
After receiving your return and inspecting the condition of the item, we will process your refund or exchange. Please allow at least 14 days from the date you receive your item for us to process your return or exchange. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

• Perishable items

• Intimate apparel

• Gift cards

• Personalized items

• Digital products

For defective or damaged products, please contact us using the contact information below to arrange a refund or exchange.

QUESTIONS

If you have any questions about our return policy, please contact us through our Support Center.

NOTE

If the return is due to a customer error, the customer will be responsible for the return shipping costs. The exact amount will depend on the shipping company you choose.

If, due to causes attributable to us, the merchandise received is damaged or incorrect, the consumer will not have to assume the shipping costs for this reason.