Contact us

Do you have questions, comments, or need more information?

Is your question not answered on our information pages, or is something not entirely clear? Please email help@mexpilo.com. Include your name, phone number, and city of residence. If you are requesting after-sales support, please attach photos of the product.

Customer Service - Hours of Operation:
Monday to Friday, 9:00 AM to 5:00 PM.
Saturday, 10:00 AM to 6:00 PM.
Sunday, Closed.

Frequently Asked Questions:
Q: How long will it take to receive my package?

A: Please note that we need 3 to 7 days to prepare your order before shipping it. We assure you that we are doing everything we can to get it to you as soon as possible! Once shipped, the estimated delivery time varies between 14 and 30 days, depending on your country or region. Please be aware that public holidays may affect delivery times. Q: What is the company's return policy?

A: After receiving your return and inspecting the item's condition, we will process your refund or exchange. Please allow at least 14 days from the date you receive the item for us to process your return or exchange.

Q: How can I contact you regarding my order?

A: You can contact us by email at help@mexpilo.com or by using the form on this page.